Information About Us
1.1 forever Momental gifts is the trading name
1.2 We operate the forever Momental gift website https://forevermomentalgifts.co.uk/
1.3 To contact us, please see our Contact page or email us at
1.4 These Terms and Conditions govern the relationship between us and our users. By using or accessing or visiting our site, you agree to be these Terms and Conditions. Please review these Terms and Conditions carefully and make sure that you understand them before using the website and/or making an order. If you do not agree to these Terms and Conditions, you must cease use of the website and must not make an order through the website.
Customer Service
2.1 If you are unhappy for any reason with your purchase, please email: info@forevermomentalgifts.co.uk quoting your order number and we will do our utmost to get this resolved quickly. Orders are unfortunately not able to be cancelled once payment has been processed.
2.2 Any discount code is limited to 1 use per per customer/ account/ address. Forever Momental gifts reserves the right to change the offer at any time, but will honour previous code redemptions in these cases. If we believe you are not using the codes in align with our Terms & Conditions, we reserve the right to close any account without question.
2.3 If we have to cancel an order before the Product is delivered, due to an Event Outside Our Control or the unavailability of stock, we will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you as soon as possible.
Variations
3.1 We may revise these Terms from time to time.
3.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
3.3 We have taken care with the descriptions and specifications of our products and to reproduce colours and styles accurately on our website, although some variation may occur. The variety and colour of the products included in our gift boxes may vary from box to box.
Prices & Payments
4.1 The prices of the Products will be as quoted on our site from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 4.3 for what happens in this event.
4.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Confirmation email, unless of an error (4.3).
4.3 It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. In all circumstances please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
4.4 Products can be withdrawn from the Website at any time. We will not be liable to anyone for withdrawing any Products from the website or for refusing to process an order.
4.5 The prices payable for the gift boxes are as set out in our website. Payment for the whole price of the gift boxes is taken in full at point of ordering. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.
4.6 If you ever want to make a change or request a refund, please contact us immediately at info@forevermomentalgifts.co.uk and we will endeavour to assist you.
4.7 If you fail at any time to pay any charges due in accordance with these terms and conditions we may, in our discretion and without prejudice to our other rights, refuse to provide you with our goods. We need not provide you with advance notice in such circumstances.
4.8 We use third party payment processing services to process payments through our website and do not make any representation or warranty with regard to their service.
4.9 You may only use one discount code per transaction. Our welcome code is limited to new customers only and one per customer only. All discount codes are one use per customer only, unless otherwise stated.
Refund Policy
We aim to make every gift box perfect, but if this is not the case please get in touch with your order number, description of your problem and any photos. We will try and find a solution as quickly as possible.
We don’t accept returns, exchanges or cancellations once you order has been dispatched. If your order is incorrect or damaged email us at www
Delivery
5.1 You will receive your deliveries from a third party courier service. Unfortunately we cannot guarantee delivery times.
5.2 Delivery will be made as soon as possible after your order is dispatched. We aim to ship all gift boxes within 7 working days subject to stock on the day the order is received.
5.3 Please note deliveries are not carried out Sundays
5.4 More information on our delivery methods can be found in our Delivery section on the website.
5.4 We shall have no liability to you for any failure to deliver goods and/or services you have ordered or any delay in doing so or for any damage or defect to services delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Privacy
6.1 Forever Momental gifts will sometimes use your email address to make contact with you, primarily to discuss order queries. If you wish to make any changes about the way you are contacted by Forever Momental gifts then please get in touch and we will manage your preferences.